03/2025 — present
Agile Delivery Manager
UK central government department
- Lead a cross-functional team delivering functionality that unblocked the retirement of a legacy case-management system, against a compressed timeline.
- Coordinate delivery across three Agile teams, and present technical risk to product and senior stakeholders in plain English so they can make informed go/no-go calls.
- Rebuilt the team's retrospective practice after a process gap let a live change reach customers without the required internal communication — the session produced team-owned actions with named owners on release review, delivery metrics, and embedding data science colleagues in the team.
- Supported a shift-left move in QA, with testers engaging directly with the performance testing team rather than depending on another team's schedule.